online store - faq

our online store. frequently asked questions...


...it'simple to use to buy wallpaper in style & themes.

 

     Natural designs – online catalogue, samples & shop online

     Classic designs – online catalogue, samples & shop online

     Young & kids wallpapers – online catalogue, samples & shop online

     Designer collections – online catalogue, samples & shop online

     Luxury collections - online catalogue, samples & shop online

     Murals XL & designer collections – online catalogue, samples & shop online

     Adhesives & tools, shop online

     Stock Clearance, shop online


Payment, Delivery & Returns

What forms of payment does eurowalls accept?

eurowalls accepts Visa and MasterCard. We do not accept American Express or Diners.

Is my payment secure?

eurowalls uses VeriSign SSL encryption technology to scramble your sensitive data and provide maximum security over the internet. Your online payment is processed by NAB

What is the cost of delivery?

Delivery is calculated by Australia Post automatically depending on the number of rolls you purchase. This is quoted at checkout.

Do you allow delivery to an address other than my own?

Yes, you can select an alternative delivery address but the parcel needs to be signed for. We allow for one (1) delivery per order as charged in the first (1st) instance.

How long does delivery take?

NSW, QLD, VIC & ACT

Approximately 3 weeks delivery if not in stock in Australia and in stock in our European warehouses. We will advise you as soon as possible if delays will occur due to manufacturing process.

If wallpaper is in stock (under our stock sale) in Australia delivery is approximately 1 week.

All murals are made to order and delivery is approximately 5 weeks. 

DISPATCH INCLUDES FOR ONE (1) DELIVERY ONLY BY COURIER OR AUSTRALIA POST TO YOUR NOMINATED ADDRESS AT THE TIME OF ORDER. IF YOU ARE UNAVAILABLE AT THE TIME OF DELIVERY (DURING BUSINESS HOURS) AND THE PRODUCT IS RETURNED TO US, YOU WILL BE CHARGED FOR ADDITIONAL DELIVERY AT THE ORIGINAL COST. A SIGNATURE WILL BE REQUIRED FOR ALL DELIVERIES.

WA, SA & NT

Approximately 4 weeks delivery if not in stock in Australia and in stock in our European warehouses. We will advise you as soon as possible if delays will occur due to manufacturing process.

If wallpaper is in stock (under our stock sale) in Australia delivery is approximately 2 weeks.

All murals are made to order and delivery is approximately 6 weeks.

DISPATCH INCLUDES FOR ONE (1) DELIVERY ONLY BY COURIER OR AUSTRALIA POST TO YOUR NOMINATED ADDRESS AT THE TIME OF ORDER. IF YOU ARE UNAVAILABLE AT THE TIME OF DELIVERY (DURING BUSINESS HOURS) AND THE PRODUCT IS RETURNED TO US, YOU WILL BE CHARGED FOR ADDITIONAL DELIVERY AT THE ORIGINAL COST. A SIGNATURE WILL BE REQUIRED FOR ALL DELIVERIES.

Can I request next day delivery?

Unfortunately we cannot guarantee next day delivery. If the wallpaper you choose is in stock in our warehouse we can use a special courier for an additional charge. Please contact us on +612 9310 2300 for any urgent delivery.

Will you send wallpaper outside Australia & New Zealand?

No at this stage deliveries can be only made within Australia and New Zealand.

How do I know if my order has been received?

You will receive a confirmation email. If there is a problem with your order we will contact you within 3 working days.

What happens if my wallpaper is out of stock?

We will email you advising you of a revised delivery date. There are occasions when we have to wait for a wallpaper to be printed and so there may be a delay.

If the wallpaper is faulty what is your returns policy?

Our responsibility only applies for product faults during manufacture. Please note that you should check all wallpaper products and matching batch numbers for faults before hanging by yourself or your installer. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge prior to installation

If during the installation process, products are damaged or incorrectly installed we do not offer a refund or exchange.

All of our products come with detailed installation instructions as recommended by the manufacturer including recommended adhesive. If these instructions are not followed and a fault appears during or after installation, we do not accept any responsibility and will not offer a refund. We have recommended installers in each state and recommend installation only by professional installers. If you install, you do so at your own risk and we will not accept any responsibility for product once installed.

To determine a faulty product please send us an e-mail to info@eurowalls.com.au, stating your invoice number, date of receipt, application method and a digital image of the fault. If we agree that the product is faulty, please send to eurowalls at 27 Boundary Street, Ruschcutters Bay, NSW, Australia 2011. eurowalls will reimburse you for the cost of delivery in this instance.

Can I pick up or return to your stores?

We can accept orders or returns for faulty product through our showrooms or stockists.

 

Products & Shopping

Purchasing samples?

Samples are available for most but not all items show on our website. All samples are close to A4 in size. For collections with a sample option you will be able to click on the "purchase sample" tab. If the sample is not available you will not be able to purchase.

Samples can be delivered in 3 ways within Australia:-

1. **Free Delivery. We do not guarantee delivery. If you do not receive samples, we will not refund or resend the sample.

2. Registered Post. Samples will be sent by registered post with Australia Post and a tracking number will be provided on request. Additional charge is $2.60 per delivery inclusive GST.

3. Express Post. Your samples will be dispatched by Express Post with Australia Post and will gain priority. Tracking number can be provided on request. Additional charge is $6.60 per delivery inclusive GST.

A sample is approximately A4 in size to give you an idea of the texture and colour ways of the wallpaper. If you want the full pattern repeat and greater size of the sample you can order a full roll.

How many rolls do I need?

Click here for chart to calculate 

Standard wallpaper rolls measure approximately 10.05m in length and are 53cm in width. Wide width wallpaper rolls measure 68 and 70cm. It's very easy to work out what you need so that you reduce wastage to the minimum. You may contact us for estimates, however we do not guarantee your requirements. Should you require a correct estimate we recommend you contact our preferred installers in your state.

How do I install wallpaper?

We recommend the use of professional installers. Please contact us for our preferred suppliers in your state. If you are comfortable to install, please follow the instructions of the manufacturer included with each wallpaper roll.

What paste should I use on my wallpaper?

Different wallpapers require different paste. Contact us or purchase online recommended adhesive.

Click here for symbols

What is non-woven wallpaper?

Fabric made by a process not involving weaving. It is the latest technology in wallpaper, creating easier application & removal whilst enhancing textures.  

What does the pattern match on my wallpaper mean?

Wallpaper is printed on rollers and therefore every wallpaper has a repeat but sometimes on a plain or striped wallpaper the repeat does not matter.

Some common pattern repeats are:-

Straight match - a straight match means that the pattern matches across the width of the wallpaper. The label of the wallpaper will tell you how often the pattern repeats eg 53cm. Offset match sometimes called a half drop, means the match is obtained by halving the repeat. For example a label might state a 53/26.5cm offset match. This means the design repeats every 53cm and the point at which they match from left to right is every 26.5cm. Free match means there is no matching required. It is the easiest product to hang, as no matter how the strips of wallpaper are hung, no visible join or seams need to be worried about. This also reduces the amount of wastage.

If I have not ordered enough wallpaper can you match a batch number for me? 

You must always allow for waste as we cannot guarantee matching the batch numbers, email us with the batch you require and we will do our best to help.

What is a batch number?

Wallpaper is printed in batches of rolls. It is important to have the same batch number, to ensure colours match exactly. The batch number is usually located on the wallpaper label close to the pattern number.

Can I buy the tools to do the whole job?

Yes, you can, we have a full range of decorating tools available on our adhesives & tools page

Why do some papers say to paste the wall?

Technology in wallpaper manufacture has advanced since the original classic papers. The introduction of polyester fibres in paper pulp, means this special paper does not expand when wet and therefore does not need to soak before being hung. The adhesive can therefore be applied directly to the wall. However you can still put in on the paper in the traditional way but remember there is no need to soak

In short this is now an easy, quick to use wallcovering, especially for beginners, so look out for 'paste the wall' product. Paste the wall paper is also easier to strip when you want to change.

Must I use a lining paper?

This depends on your wall. If you have imperfections on your wall we recommend the use of lining paper. It is also good practise if you are new to wallpaper hanging. You must use the same adhesive for your lining paper as your top paper.

How do I know if my choice of wallpaper is suitable for my room?

Bathrooms: Vinyl wallpapers on non woven resist moisture and are splash-proof and are therefore most suitable for use in the bathroom. However if you bathroom is well ventilated then any wallpaper can be used with care. No wallpaper is recommended for use in direct contact with water, such as to line a shower or round a sink.

Kitchens: Similar to bathrooms, ideally a vinyl wallpaper on non wovem but any wallcovering can be used with care, in a well ventilated room where it does not come into direct contact with heat or water.

 

Contact eurowalls

How can I contact eurowalls?

info@eurowalls.com.au or call us on +612 9310 2300 during business hours AEST

I can't find the wallpaper I want on your website, can you help?

Yes, email us on info@eurowalls.com.au

What are your working hours to receive telephone calls?

Our showrooms are open 10am to 5pm Monday to Friday.

Do you have stores?

eurowalls has showrooms in Melbourne & Sydney and stockists in all states.