online store - faq

frequently asked questions.

Payment, Delivery & Returns

What forms of payment does eurowalls accept?

eurowalls accepts Visa and MasterCard. We do not accept American Express or Diners.

Is my payment secure?

eurowalls uses VeriSign SSL encryption technology to scramble your sensitive data and provide maximum security over the internet. Your online payment is processed by NAB

What is the cost of delivery?

Delivery is calculated by Australia Post automatically depending on the number of rolls you purchase. This is quoted at checkout.

Do you allow delivery to an address other than my own?

Yes, you can select an alternative delivery address but the parcel needs to be signed for.

How long does delivery take?

For wallpaper in stock (sale) and samples - delivery time is approximately 1 week 

For decorative wallpapers and commercial wallcoverings & fabrics - delivery time (import) is approximately 2 - 3 weeks

Murals are made to order and delivery is approximately 5 - 6 weeks

For information on whether the product you wish to purchase is in stock in Australia or NZ, please contact us by telephone on +612 9310 2300 or email info@eurowalls.com.au

Can I request next day delivery?

Unfortunately we cannot guarantee next day delivery. If the wallpaper you choose is in stock in our warehouse we can use a special courier for an additional charge.

Will you send wallpaper outside Australia & New Zealand?

No at this stage deliveries can be only made within Australia and New Zealand.

How do I know if my order has been received?

You will receive a confirmation email. If there is a problem with your order we will contact you within 3 working days.

What happens if my wallpaper is out of stock?

We will email you advising you of a revised delivery date. There are occasions when we have to wait for a wallpaper to be printed and so there may be a delay.

If the wallpaper is faulty what is your returns policy?

We do not refund for incorrect choice. We do not refund if you order surplus wallpaper rolls. We always recommend you order additional wallpaper rolls for waste and/or maintenance.

In the event of a fault please send the product to us with the labels. Please note that you should check all wallpaper products for faults before hanging. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. 

When returning goods if faulty please send us an e-mail info@eurowalls.com.au Please state your invoice number, date of receipt, the reason for returning the product and whether you would like a refund or a replacement product. If you are returning products please send them to eurowalls, 603 Botany Road, Rosebery NSW 2018. This is our address for returns and any other communication.

Can I pick up or return to your stores?

We can accept orders or returns for faulty product through our showrooms located currently in Richmond, Melbourne & Rosebery, Sydney.

 

Products & Shopping

What size are the samples?

You can order an A4 sample by choosing your required product, selecting "sample" and adding this to your cart. These are posted and should arrive within 2-3 working days if in stock. Unfortunately not all products are available as a sample. You will not have the option to purchase sample, if it is not available. Remember that an A4 sample is to give you an idea of colour ways and texture, if you require full pattern repeat you can always purchase a roll, however we will never promise that if you order more later we will be able to supply the same batch number. For "grasscloth" products  sample is 70mm x 297mm.

How many rolls do I need?

Click here for chart to calculate 

Standard wallpaper rolls measure approximately 10.05m in length and are 53cm in width. Wide width wallpaper rolls measure 68 and 70cm. It's very easy to work out what you need so that you reduce wastage to the minimum. 

How do I install wallpaper?

We recommend the use of professional installers. Please contact us for our preferred suppliers in your state. If you are comfortable to install, please follow the instructions of the manufacturer included with each wallpaper roll.

What paste should I use on my wallpaper?

Different wallpapers require different paste. We recommend the correct adhesive which the manufacturer has stated and this is available to purchase on our adhesives & tools page.

What do the symbols on my wallpaper mean?

Click here for symbols

What is non-woven wallpaper?

Fabric made by a process not involving weaving. It is the latest technology in wallpaper, creating easier application & removal whilst enhancing textures.  

What does the pattern match on my wallpaper mean?

Wallpaper is printed on rollers and therefore every wallpaper has a repeat but sometimes on a plain or striped wallpaper the repeat does not matter.

Some common pattern repeats are:-

Straight match - a straight match means that the pattern matches across the width of the wallpaper. The label of the wallpaper will tell you how often the pattern repeats eg 53cm. Offset match sometimes called a half drop, means the match is obtained by halving the repeat. For example a label might state a 53/26.5cm offset match. This means the design repeats every 53cm and the point at which they match from left to right is every 26.5cm. Free match means there is no matching required. It is the easiest product to hang, as no matter how the strips of wallpaper are hung, no visible join or seams need to be worried about. This also reduces the amount of wastage.

If I have not ordered enough wallpaper can you match a batch number for me? 

You must always allow for waste as we cannot guarantee matching the batch numbers, email us with the batch you require and we will do our best to help.

What is a batch number?

Wallpaper is printed in batches of rolls. It is important to have the same batch number, to ensure colours match exactly. The batch number is usually located on the wallpaper label close to the pattern number.

Can I buy the tools to do the whole job?

Yes, you can, we have a full range of decorating tools available on our adhesives & tools page

Why do some papers say to paste the wall?

Technology in wallpaper manufacture has advanced since the original classic papers. The introduction of polyester fibres in paper pulp, means this special paper does not expand when wet and therefore does not need to soak before being hung. The adhesive can therefore be applied directly to the wall. However you can still put in on the paper in the traditional way but remember there is no need to soak

In short this is now an easy, quick to use wallcovering, especially for beginners, so look out for 'paste the wall' product. Paste the wall paper is also easier to strip when you want to change.

Must I use a lining paper?

This depends on your wall. If you have imperfections on your wall we recommend the use of lining paper. It is also good practise if you are new to wallpaper hanging. You must use the same adhesive for your lining paper as your top paper.

How do I know if my choice of wallpaper is suitable for my room?

Bathrooms: Vinyl wallpapers resist moisture and are splash-proof and are therefore most suitable for use in the bathroom. However if you bathroom is well ventilated then any wallpaper can be used with care. No wallpaper is recommended for use in direct contact with water, such as to line a shower or round a sink.

Kitchens: Similar to bathrooms, ideally a vinyl wallpaper but any wallcovering can be used with care, in a well ventilated room where it does not come into direct contact with heat or water.

 

Contact eurowalls

How can I contact eurowalls?

info@eurowalls.com.au or call us on +612 9310 2300 during business hours AEST

I can't find the wallpaper I want on your website, can you help?

Yes, email us on info@eurowalls.com.au

What are your working hours to receive telephone calls?

Our showrooms are open 10am to 5pm Monday to Friday & 10am to 4pm Saturdays AEST

Do you have stores?

eurowalls has showrooms in Melbourne & Sydney and stockists in all states.