frequently asked questions
Q. What forms of payment does eurowalls accept?
A. eurowalls™ accepts major credit cards including Visa, MasterCard. We also accept PayPal.
Q. Is my payment secure?
A. eurowalls™ uses VeriSign SSL encryption technology to scramble your sensitive data and provide maximum security over the internet. Your online payment is processed by eWay.
Q. How many rolls do I need?
A. Please use our roll estimator (located next to the quantity selection on each wallcovering detail page). to calculate how many rolls of your chosen wallpaper you require. This roll estimator excludes calculation of windows and doors and is an estimate only. Please contact your installer for a precise calculation.
Q. What is the cost of delivery?
Delivery per order of wallpaper is a flat fee of $35.00.
Delivery per order of samples is a flat fee of $8.80, delivered by Express Post.
A. Delivery will vary depending on stock availability. Please refer to delivery on our website for current lead times.
Q. Can I request next day delivery?
A. Unfortunately we cannot guarantee next day delivery. If the wallpaper you choose is in stock in our warehouse, we can use a special courier at an additional charge. Please contact us on 1300 00 9255 in Australia and 0800 387 692 in New Zealand for urgent orders.
Q. Will you send wallpaper outside Australia & New Zealand?
A. No, deliveries can be only made within Australia and New Zealand.
Q. How do I know if my order has been received?
A. You will receive a confirmation email.
Q. What happens if my wallpaper is out of stock?
A. We will email you advising you of a revised delivery date. There are occasions when we have to manufacture wallpaper to satisfy your order and lead times will vary. If there is a delay with your order we will contact you within three (3) working days of the order being received.
Q. If the wallpaper is faulty what is your returns policy?
A. eurowalls™ responsibility only applies for product faults during manufacture. Please note that you should check all wallpaper products and matching batch numbers for faults before hanging by yourself or your installer. If your product is faulty, please refer to returns & refunds on our website.
Q. Can I pick up or return to your stores?
A. We can accept orders or returns for faulty product through our showrooms.
Q. How do I install wallpaper?
A. We recommend the use of professional installers. Please contact us for our preferred suppliers in your location. If you are comfortable to install, please follow the instructions on the manufacturers label included with each wallpaper roll.
Q. What adhesive should I use on my wallpaper?
A. Different wallpapers require different adhesive. Contact us or purchase the online recommended adhesive in your cross sell cart. Note: eurowalls™ fire ratings and tests were carried out using our recommended adhesive. If a fire certificate is required for your project, you will need to purchase the correct adhesive to ensure compliance under the BCA.
Q. What does the pattern match on my wallpaper mean?
A. Most wallpaper is printed on rollers and therefore each wallpaper pattern has a repeat. Some common pattern repeats are: -
Straight match - a straight match means that the pattern matches across the width of the wallpaper. The label of the wallpaper will tell you how often the pattern repeats.
Offset match - sometimes called a half-drop, means the match is obtained by halving the repeat. For example a label might state a 53/26.5cm offset match. This means the design repeats every 53cm and the point at which they match from left to right is every 26.5cm.
Free match - means there is no matching required. It is the easiest product to hang, as no matter how the strips of wallpaper are hung, no visible join or seams.
Q. What is a batch number?
A. Wallpaper is printed in batches of rolls. It is important to have the same batch number, to ensure colours match exactly on installation. The batch number is usually located on the wallpaper label close to the pattern number.
Q. If I have not ordered enough wallpaper can you match a batch number for me?
A. You must always allow for waste as we cannot guarantee matching the batch numbers, email us with the batch you require and we will do our best to help.
Q. Can I buy the adhesives and tools to do the whole job?
A. Yes, we have a full range of decorating tools available on our website.
Q. Must I use a lining paper?
A. This depends on your wall. If you have imperfections on your wall we recommend the use of lining paper. It is also good practise if you are new to wallpaper hanging. You must use the same adhesive for your lining paper as your wallpaper.
Q. What is non-woven wallpaper?
A. Fabric made by a process not involving weaving. It is the latest technology in wallpaper, creating easier application & removal whilst enhancing textures.
Q. Why do some papers say to paste the wall?
A. Technology in wallpaper manufacture has advanced since the original classic papers. The introduction of polyester fibres in paper pulp, means this special paper does not expand when wet and therefore does not need to soak before being hung. The adhesive can therefore be applied directly to the wall. However you can still put in on the paper in the traditional way but remember there is no need to soak
In short this is now an easy, quick to use wallcovering, especially for beginners, so look out for 'paste the wall' product. Paste the wall paper is also easier to strip when you want to change.
Q. I can't find the wallpaper I want on your website, can you help?
For Australian customers:
firstname.lastname@example.org or call us on 1300 00 9255 or +612 9310 2300.
For New Zealand customers:
email@example.com or call us on +64 9930 3387.